Model Answer
0 min readIntroduction
The Indian civil service, envisioned as a steel frame, is increasingly facing scrutiny regarding the attitudes and ethical standards of its members. Instances of corruption, apathy, and a decline in public service motivation highlight the presence of undesirable attitudes. These attitudes, often rooted in societal influences and systemic issues, impede effective governance and erode public trust. Cultivating socio-ethical values – integrity, empathy, accountability, and transparency – is crucial for ensuring a responsive and citizen-centric administration. This requires a holistic approach encompassing recruitment, training, and continuous professional development, alongside robust institutional mechanisms for ethical oversight.
Understanding Undesirable Attitudes
Undesirable attitudes in civil servants manifest in various forms, including:
- Corruption: Driven by greed and a lack of accountability.
- Apathy & Indifference: Resulting in delayed decisions and poor service delivery.
- Arrogance & Superiority Complex: Leading to a disconnect with the public.
- Political Bias: Compromising impartiality and objectivity.
- Lack of Empathy: Failing to understand the needs and concerns of citizens.
These attitudes are often shaped by factors like societal norms, political interference, and a flawed incentive structure.
Strategies for Attitude Change
1. Enhanced Training & Capacity Building
Traditional training programs need to be revamped to focus on:
- Ethical Dilemma Training: Using case studies and simulations to develop ethical reasoning skills. (Based on 2nd ARC report on Ethical Governance)
- Emotional Intelligence Training: Enhancing empathy, self-awareness, and interpersonal skills.
- Behavioral Economics: Understanding cognitive biases and their impact on decision-making.
- Citizen-Centric Governance: Imparting skills for effective public engagement and service delivery.
2. Mentorship Programs
Pairing young civil servants with experienced and ethically grounded mentors can provide guidance, support, and role modeling. The National Centre for Good Governance (NCGG) can play a key role in facilitating such programs.
3. Psychological Interventions
Employing techniques like cognitive behavioral therapy (CBT) and mindfulness training can help civil servants address negative thought patterns and develop a more positive outlook.
4. Rotation & Transfers
Regular rotation and transfers can prevent the development of vested interests and promote a broader understanding of governance challenges.
Cultivating Socio-Ethical Values
1. Strengthening Recruitment Processes
The UPSC Civil Services Examination should continue to emphasize ethical aptitude through the CSAT paper and the interview process. The interview should assess not just knowledge but also integrity, empathy, and emotional intelligence.
2. Code of Conduct & Ethics
A robust Code of Conduct for civil servants, clearly outlining ethical standards and expectations, is essential. This should be regularly updated and enforced. The Central Civil Services (Conduct) Rules, 1964, need periodic review.
3. Institutional Mechanisms for Ethical Oversight
- Lokpal & Lokayuktas: Strengthening these institutions to investigate allegations of corruption and misconduct.
- Central Vigilance Commission (CVC): Enhancing its role in preventive vigilance and promoting integrity.
- Internal Complaint Committees: Establishing effective mechanisms within government departments to address ethical concerns.
4. Promoting a Culture of Accountability
Implementing performance-based appraisals that reward ethical conduct and penalize misconduct. Right to Information (RTI) Act, 2005, plays a crucial role in promoting transparency and accountability.
5. Leading by Example
Senior civil servants must demonstrate ethical leadership and serve as role models for their subordinates. This includes upholding the highest standards of integrity and transparency in their own conduct.
Leveraging Technology
Technology can be used to promote ethical governance through:
- E-Governance Platforms: Reducing opportunities for corruption and improving service delivery.
- Data Analytics: Identifying patterns of unethical behavior and preventing fraud.
- Social Media Monitoring: Tracking public sentiment and addressing grievances promptly.
Conclusion
Changing undesirable attitudes and cultivating socio-ethical values in the civil service is a continuous process requiring sustained effort and commitment. A holistic approach encompassing recruitment, training, institutional mechanisms, and ethical leadership is essential. Investing in the ethical development of civil servants is not merely a matter of good governance but a fundamental requirement for building a just and equitable society. The success of ‘New India’ hinges on a civil service that is not only competent but also deeply committed to ethical principles and public service.
Answer Length
This is a comprehensive model answer for learning purposes and may exceed the word limit. In the exam, always adhere to the prescribed word count.