Refund Policy

1. Overview

At Dalvoy, we strive to ensure complete satisfaction with our AI-powered learning platform. This refund policy outlines the terms and conditions for requesting and receiving refunds for our services.

2. Eligibility for Refunds

• Technical issues preventing platform access
• Service unavailability for extended periods
• Billing errors or duplicate charges

3. Refund Process

1. Submit a refund request through our support portal
2. Provide necessary details including order number and reason
3. Our team will review your request within 2-3 business days
4. Approved refunds will be credited back within 5-7 business days to the original payment method

4. Non-Refundable Items

• Completed course modules or accessed content
• Custom or personalized learning materials
• Third-party service fees or charges

5. Refund Methods

Refunds will be issued through the original payment method used for the purchase. Processing times may vary depending on your payment provider.

6. Contact Information

For any questions regarding our refund policy or to request a refund, please visit our contact page.

7. Policy Updates

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.