Privacy Policy

1. Introduction

Dalvoy ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use the Dalvoy mobile application, website, and related services (collectively, the "App"). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the App.

2. Information We Collect

We collect information to provide and improve our App. This includes:

A. Information You Provide to Us

• Account Data: Name, email address, phone number, and profile picture when you register.
• User Content: Text queries, prompts, chats, and other interactions you submit to the AI.
• Support Data: Feedback, bug reports, or emails you send to us.

B. Information Collected Automatically

• Device Information: We collect data about the device you use to access the App, including the hardware model, operating system and version, unique device identifiers (such as Android ID or IDFA), and mobile network information.
• Usage Data: Details of your visits to our App, such as traffic data, logs, the features you access, and the duration of your sessions.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our App.
• Process your AI queries.
• Personalization: To tailor the AI's responses to your learning history.
• Improvement: To analyze usage trends and improve the App's functionality and stability.
• Communication: To send you updates, security alerts, and administrative messages.
• Security: To detect and prevent fraud, abuse, or security incidents.

4. Data Sharing & Third Parties

We do not sell your personal data. We may share information with:

• AI Service Providers: We utilize third-party AI models (e.g., API providers) to generate responses. Your anonymized queries are processed by these providers solely to generate the output.
• Service Providers: Third-party vendors who perform services on our behalf, such as cloud hosting (e.g., AWS, Google Cloud), payment processing, and analytics (e.g., Firebase).
• Legal Requirements: If required by law, court order, or government regulation, we may disclose your information to authorities.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request the deletion of your account at any time. Upon account deletion, your personal data will be anonymized or purged within 60 days, excluding transaction logs and UPI mandate records which must be retained to comply with financial, tax, and fraud-prevention regulations in India.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Children's Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such data, we will delete it. Users under 18 must have parental consent to use the App.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using the App, you consent to this transfer.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and data. To exercise these rights, please contact us at the email provided below.

10. Grievance Officer (India)

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:

• Name: Ritik Agrawal
• Email: aiupsc@dalvoy.com
• Address: C-48/B SECOND FLOOR, MOLAR BAND EXTN GALI NO18, Badarpur (South Delhi), New Delhi, South Delhi- 110044, Delhi

11. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. You are encouraged to review this Privacy Policy periodically to stay informed of updates.

12. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at aiupsc@dalvoy.com