UPSC MainsPSYCHOLOGY-PAPER-II201720 Marks
Q9.

The Participative Management School of Argyris and Likert advocates democracy within the administrative system. Will this approach be equally useful to developing countries with evolving democracies?

How to Approach

This question requires a nuanced understanding of the Participative Management Schools of thought (Argyris & Likert) and their applicability to the specific context of developing countries. The answer should begin by outlining the core tenets of these schools, emphasizing their democratic approach to administration. Then, it needs to critically assess the feasibility and potential challenges of implementing such an approach in developing nations, considering factors like socio-political realities, bureaucratic structures, and levels of democratic maturity. A balanced argument, acknowledging both the benefits and limitations, is crucial. Structure: Introduction, Core tenets of Argyris & Likert, Applicability to developing countries (benefits), Challenges in developing countries, Conclusion.

Model Answer

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Introduction

Participative Management, a cornerstone of modern organizational behavior, posits that involving employees in decision-making processes leads to increased motivation, productivity, and job satisfaction. Pioneered by Chris Argyris and Rensis Likert, this school of thought advocates for a shift from traditional, autocratic administrative structures to more democratic and collaborative models. However, the direct transposition of such models to developing countries, often characterized by nascent democracies, entrenched bureaucratic hierarchies, and socio-economic disparities, requires careful consideration. This answer will explore the potential benefits and inherent challenges of adopting a participative management approach within the administrative systems of these nations.

Core Tenets of Argyris and Likert

Chris Argyris’s Theory of Personality and Organizational Incompatibility: Argyris argued that traditional bureaucratic structures stifle individual growth and create psychological barriers, leading to frustration and decreased performance. He advocated for organizational designs that foster individual autonomy, responsibility, and self-actualization. His work highlighted the importance of feedback loops and open communication.

Rensis Likert’s System 4 Management: Likert proposed a four-system model of management, ranging from exploitative-authoritative (System 1) to consultative-participative (System 4). System 4, the most effective according to Likert, emphasizes group decision-making, employee involvement, and a supportive leadership style. Key features include:

  • Linking Pin Structure: Interlocking work groups with leaders acting as linking pins.
  • Participative Leadership: Managers actively solicit input from subordinates.
  • Group Decision-Making: Decisions are made collectively, fostering a sense of ownership.
  • High Communication: Open and frequent communication flows in all directions.

Applicability to Developing Countries: Potential Benefits

The principles of participative management offer several potential benefits for developing countries:

  • Improved Governance: Increased transparency and accountability can combat corruption and enhance public trust.
  • Enhanced Service Delivery: Involving local communities in the design and implementation of public services can lead to more effective and responsive programs.
  • Capacity Building: Participatory approaches can empower citizens and build their capacity to engage in democratic processes.
  • Reduced Bureaucratic Rigidity: Breaking down hierarchical structures can foster innovation and adaptability.
  • Social Inclusion: Participatory mechanisms can ensure that the voices of marginalized groups are heard and their needs are addressed.

Example: The Mahatma Gandhi National Rural Employment Guarantee Act (MGNREGA) in India, while not a perfect example, incorporates elements of participation through Gram Sabhas (village councils) which are involved in planning and monitoring of works. This has led to increased transparency and accountability in rural development.

Challenges in Developing Countries

Despite the potential benefits, several challenges hinder the effective implementation of participative management in developing countries:

  • Weak Democratic Institutions: Nascent democracies often lack the institutional capacity to support meaningful participation.
  • Entrenched Bureaucratic Cultures: Traditional bureaucratic structures, characterized by hierarchy and control, can resist change.
  • Low Levels of Education and Awareness: Limited access to education and information can hinder citizens’ ability to participate effectively.
  • Socio-Economic Inequalities: Disparities in wealth and power can marginalize certain groups and undermine the principles of inclusivity.
  • Corruption and Patronage: Corruption can distort participatory processes and undermine public trust.
  • Lack of Resources: Implementing participatory mechanisms requires significant financial and human resources.

Table: Comparing Challenges & Mitigation Strategies

Challenge Mitigation Strategy
Weak Democratic Institutions Strengthening local governance, promoting civic education, and fostering independent media.
Entrenched Bureaucratic Cultures Leadership development programs, performance-based incentives, and organizational restructuring.
Low Levels of Education Investing in education and literacy programs, providing access to information, and simplifying participatory processes.
Corruption Strengthening anti-corruption agencies, promoting transparency, and enhancing accountability mechanisms.

Case Study: Kerala’s People’s Plan Campaign (1996-97): This initiative aimed to decentralize planning and empower local self-governments. While initially successful in mobilizing community participation, it faced challenges related to resource allocation, capacity constraints, and political interference. The campaign highlighted the importance of addressing systemic issues alongside participatory mechanisms.

Conclusion

While the ideals of Argyris and Likert – democracy within administration – are laudable, their wholesale adoption in developing countries is not without significant hurdles. A pragmatic approach is required, one that recognizes the unique socio-political context and adapts participatory principles to local realities. Focusing on incremental reforms, strengthening democratic institutions, investing in education, and addressing corruption are crucial prerequisites for successful implementation. Participative management should not be viewed as a panacea, but rather as a valuable tool that, when carefully implemented, can contribute to more effective, accountable, and inclusive governance.

Answer Length

This is a comprehensive model answer for learning purposes and may exceed the word limit. In the exam, always adhere to the prescribed word count.

Additional Resources

Key Definitions

Participative Management
A management approach that empowers employees to participate in decision-making processes, fostering a sense of ownership and responsibility.
Linking Pin
In Likert’s System 4, a manager who acts as a conduit for communication between different levels of the organization and between different work groups.

Key Statistics

According to the World Bank, countries with higher levels of citizen engagement in public service delivery tend to have better development outcomes.

Source: World Bank, World Development Report 2004: Making Services Work for Poor People

A study by the United Nations Development Programme (UNDP) found that countries with higher levels of democratic participation tend to have lower levels of corruption.

Source: UNDP, Human Development Report 2002

Examples

Citizen Report Cards

Citizen Report Cards (CRCs) are a participatory tool used to assess the quality of public services from the perspective of service users. They provide valuable feedback to service providers and promote accountability.

Frequently Asked Questions

Is participative management always the best approach?

Not necessarily. In crisis situations or when quick decisions are needed, a more directive approach may be more appropriate. The optimal approach depends on the specific context and the nature of the task.

Topics Covered

Public AdministrationOrganizational BehaviorDemocratic GovernanceEmployee EmpowermentOrganizational Culture