UPSC MainsMANAGEMENT-PAPER-II20226 Marks
Q14.

Describe the steps involved in work study and method study.

How to Approach

This question requires a detailed understanding of work study and method study, two core components of operations management. The answer should clearly delineate the steps involved in each, highlighting their differences and interrelation. A structured approach, outlining each step with explanations and potentially examples, is crucial. Focus on providing a systematic and comprehensive overview, demonstrating an understanding of the practical application of these techniques.

Model Answer

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Introduction

Work study is a systematic examination and redesign of work methods to improve operational efficiency. It’s a powerful tool for enhancing productivity, reducing costs, and improving working conditions. Method study, a crucial component of work study, focuses on reducing the work content of a job, while work measurement assesses the time required to perform the job. The principles of work study gained prominence with the contributions of Frederick Winslow Taylor and Frank and Lillian Gilbreth in the early 20th century, and continue to be relevant in modern industrial engineering and management practices. This answer will detail the steps involved in both work study and method study, outlining their individual processes and overall contribution to operational excellence.

Work Study: A Comprehensive Overview

Work study encompasses both method study and work measurement. The general steps involved in work study are:

  • Selection: Identifying the work situation for study. This could be based on complaints, high costs, bottlenecks, or potential for improvement.
  • Recording: Systematically documenting the existing method using various techniques like process charts, flow diagrams, string diagrams, and time studies.
  • Examination: Critically analyzing the recorded information to identify areas of improvement. This involves questioning every element of the job – purpose, place, sequence, person, and equipment.
  • Modelling: Developing a proposed new method based on the examination stage. This may involve creating layouts, designing new tools, or suggesting changes to work procedures.
  • Implementation: Putting the proposed method into practice. This requires careful planning, communication, and training of workers.
  • Maintenance: Regularly reviewing the implemented method to ensure it continues to be effective and identifying further opportunities for improvement.

Method Study: A Detailed Breakdown

Method study is the systematic recording, examination, and improvement of existing and proposed work methods. It focuses on reducing the work content of a job. The steps involved are:

1. Select the Work to be Studied

Prioritize areas with high potential for improvement, considering factors like cost, frequency, safety, and worker dissatisfaction.

2. Record the Present Method

This involves detailed documentation of the current process. Common techniques include:

  • Process Chart: A graphical representation of the sequence of operations, transports, inspections, delays, and storages.
  • Flow Diagram: A visual representation of the physical movement of materials and people.
  • String Diagram: Used to analyze the movement of people or materials in a work area.
  • Operation Cycle Chart: A detailed chart showing the sequence of events for one unit of work.

3. Examine the Recorded Method Critically

This is the most crucial step. Apply the 5S principles (Sort, Set in order, Shine, Standardize, Sustain) and question every element using the following:

  • Purpose: Why is this step necessary?
  • Place: Where is this step performed? Can it be done elsewhere?
  • Sequence: Is the order of steps optimal?
  • Person: Is the right person performing this step?
  • Equipment: Is the right equipment being used?
  • Eliminate: Can any steps be eliminated altogether?
  • Combine: Can any steps be combined?
  • Change: Can the sequence of steps be changed?
  • Simplify: Can any steps be simplified?

4. Develop a Proposed Method

Based on the critical examination, develop a new, improved method. This may involve creating new layouts, designing new tools, or changing work procedures. Consider alternative methods and evaluate their feasibility.

5. Install the Proposed Method

Implement the new method carefully, providing training and support to workers. A pilot implementation is often recommended to identify and address any unforeseen issues.

6. Maintain the New Method

Regularly monitor the new method to ensure it continues to be effective. Identify any areas for further improvement and make adjustments as needed. Periodic audits are essential.

Distinction between Method Study and Work Measurement

Feature Method Study Work Measurement
Focus Reducing work content Measuring work time
Objective Improve methods Establish time standards
Techniques Process charts, flow diagrams, 5S Time study, predetermined motion time systems (PMTS)
Outcome Improved efficiency, reduced costs Realistic work standards, accurate cost estimation

Conclusion

Work study, with method study as its core component, is a vital methodology for optimizing operational efficiency. By systematically analyzing and improving work methods, organizations can reduce costs, enhance productivity, and improve working conditions. The continuous cycle of selection, recording, examination, modelling, implementation, and maintenance ensures sustained improvement. Adopting these principles is crucial for organizations seeking to remain competitive in today’s dynamic business environment. Furthermore, integrating these techniques with modern technologies like simulation and data analytics can unlock even greater potential for optimization.

Answer Length

This is a comprehensive model answer for learning purposes and may exceed the word limit. In the exam, always adhere to the prescribed word count.

Additional Resources

Key Definitions

Work Content
The total amount of work required to perform a task, including both physical and mental effort. Method study aims to minimize work content.
Predetermined Motion Time Systems (PMTS)
Systems like Methods-Time Measurement (MTM) and Work-Factor that provide standard times for basic human motions, used in work measurement to establish time standards without direct observation.

Key Statistics

A study by the Institute of Industrial Engineers (IIE) suggests that method study can lead to productivity improvements of 15-30% in many industries. (Knowledge cutoff: 2021)

Source: Institute of Industrial Engineers

According to a report by McKinsey, companies that effectively implement operational excellence programs, including work study techniques, experience a 10-15% reduction in operating costs. (Knowledge cutoff: 2022)

Source: McKinsey & Company

Examples

Toyota Production System (TPS)

Toyota’s success is largely attributed to its relentless focus on continuous improvement (Kaizen), which heavily relies on principles of work study and method study to eliminate waste and optimize processes.

Frequently Asked Questions

What is the difference between motion study and method study?

Motion study focuses on the movements of workers, aiming to eliminate unnecessary motions. Method study is broader, encompassing the entire sequence of operations and considering factors beyond just physical movements.

Topics Covered

Operations ManagementIndustrial EngineeringManagementWork StudyMethod StudyProcess Improvement