Model Answer
0 min readIntroduction
Public service ethics demands a high standard of integrity and accountability from individuals holding positions of trust. The core of ethical governance lies in upholding the rule of law and ensuring transparency in all actions. This case presents a complex ethical dilemma where empathy for a colleague clashes with the principles of financial integrity and adherence to banking regulations. The situation highlights the challenges faced by public servants when confronted with personal hardship and potential misconduct within the workplace. A robust ethical framework is crucial to navigate such situations effectively, balancing compassion with professional responsibility.
Understanding the Ethical Dilemma
The situation presents a multi-layered ethical dilemma. On one hand, there is a genuine human concern for a colleague facing a desperate situation – her father’s life-threatening illness and lack of financial resources. Empathy and compassion are important ethical considerations. However, this is juxtaposed against the unethical and potentially illegal act of utilizing funds from a dormant account without proper authorization. The bank manager’s actions, and the colleague’s acceptance of this assistance, constitute a breach of trust and a violation of banking norms.
Analyzing the Ethical Issues
- Conflict of Interest: The colleague’s acceptance of funds creates a conflict of interest, potentially compromising her objectivity and loyalty to the bank.
- Breach of Confidentiality: The entire transaction was conducted under a veil of secrecy, violating principles of transparency and accountability.
- Misuse of Funds: Utilizing funds from a dormant account without due process is a form of misappropriation, even if intended for a noble cause.
- Compromised Integrity: The actions of both the manager and the colleague erode the integrity of the banking system and public trust.
- Professional Duty vs. Personal Loyalty: I am faced with a conflict between my loyalty to my colleague and my duty to uphold the ethical standards of the bank.
My Reaction and Course of Action
My reaction would be one of serious concern and a commitment to address the situation ethically. I would proceed in the following manner:
- Private Counsel to the Colleague: I would first speak to my colleague privately, expressing my continued empathy for her situation but firmly explaining that the method used to obtain funds was unethical and potentially illegal. I would emphasize the long-term consequences of such actions, both for her and the bank.
- Reporting to Higher Authority: I would then report the incident to a higher authority within the bank – either the Chief Vigilance Officer (CVO) or a designated ethics officer. This is crucial, despite the potential for discomfort or repercussions. Delaying or concealing the information would make me complicit in the wrongdoing.
- Documentation: I would meticulously document all conversations and actions taken, including the initial disclosure by my colleague and my subsequent reporting to the authorities.
- Cooperation with Investigation: I would fully cooperate with any internal investigation conducted by the bank, providing all relevant information truthfully and transparently.
- Advocating for Support Systems: I would also advocate within the bank for the establishment of robust employee welfare programs, including financial assistance schemes and insurance options, to prevent similar situations from arising in the future.
Justification Based on Ethical Principles
This course of action is grounded in several key ethical principles:
- Integrity: Upholding the highest standards of honesty and ethical conduct is paramount.
- Accountability: Individuals must be held accountable for their actions, and wrongdoing must be addressed.
- Transparency: Openness and transparency are essential for building trust and preventing corruption.
- Rule of Law: Adhering to established laws and regulations is fundamental to a just and equitable society.
- Impartiality: Decisions should be made based on objective criteria, not personal feelings or biases.
While empathy for my colleague is genuine, it cannot justify overlooking unethical behavior. Allowing the situation to continue unchecked would set a dangerous precedent and undermine the integrity of the banking system.
Conclusion
This case underscores the importance of a strong ethical compass in navigating complex professional challenges. While compassion is a valuable human trait, it must be balanced with a commitment to integrity, accountability, and the rule of law. Reporting the incident, though difficult, is the ethically correct course of action, safeguarding the interests of the bank, its customers, and the wider public. Furthermore, proactive measures to establish employee welfare programs can help mitigate similar crises in the future, fostering a more ethical and supportive work environment.
Answer Length
This is a comprehensive model answer for learning purposes and may exceed the word limit. In the exam, always adhere to the prescribed word count.