UPSC Prelims 2012·GS1·polity-and-governance·governance

With reference to consumers' rights/privileges under the provisions of law in India, which of the following statements is/are correct? 1. Consumers are empowered to take samples for food testing. 2. When a consumer files a complaint in any consumer forum, no fee is required to be paid. 3. In case of death of a consumer, his/her legal heir can file a complaint in the consumer forum on his/her behalf. Select the correct answer using the codes given below:

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  1. A1 only
  2. B2 and 3 only
  3. C1 and 3 onlyCorrect
  4. D1, 2 and 3

Explanation

Statement 1 is correct because under the Food Safety and Standards Act, consumers have the right to have a sample of any food purchased by them analyzed by a Food Analyst. Statement 2 is incorrect because while the consumer forum is designed to be accessible, there is a nominal fee prescribed for filing a complaint, depending on the value of the goods or services and the compensation claimed. It is not free of charge. Statement 3 is correct because according to the Consumer Protection Act, the definition of a consumer includes the legal heir or representative of a deceased consumer, allowing them to file a complaint. Since statements 1 and 3 are correct, option C is the right answer.
polity-and-governance: With reference to consumers' rights/privileges under the provisions of law in India, which of the following statements i

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