UPSC MainsPSYCHOLOGY-PAPER-I202015 Marks
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Q21.

In case of highly skilled professionals does their motivation come from within or is it the result of situational factors ? Explain this in the light of theories of motivation.

How to Approach

This question requires a nuanced understanding of motivational theories in psychology and their application to highly skilled professionals. The answer should avoid a simplistic 'either/or' approach, acknowledging the interplay between intrinsic and extrinsic motivation. Structure the answer by first defining intrinsic and extrinsic motivation, then discussing relevant theories (Maslow, Herzberg, Self-Determination Theory, Expectancy Theory), and finally applying these theories to the context of highly skilled professionals, providing examples. A balanced conclusion is crucial.

Model Answer

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Introduction

Motivation, the driving force behind human actions, is a complex phenomenon explored by psychologists for decades. While often perceived as stemming from external rewards or internal desires, the source of motivation can be particularly intricate in the case of highly skilled professionals. These individuals, possessing specialized knowledge and abilities, often exhibit a strong work ethic and dedication. The question of whether their motivation originates primarily from within (intrinsic) or is a consequence of external factors (extrinsic) is a central debate in organizational psychology. Understanding this requires examining established theories of motivation and their applicability to this specific demographic.

Understanding Intrinsic and Extrinsic Motivation

Intrinsic motivation refers to engaging in an activity for the inherent satisfaction, enjoyment, or interest it provides. It’s driven by internal rewards. Conversely, extrinsic motivation arises from external factors such as rewards, recognition, or avoidance of punishment. It’s driven by external rewards.

Motivational Theories and Their Relevance

Maslow’s Hierarchy of Needs (1943)

Maslow proposed a hierarchical structure of needs – physiological, safety, love/belonging, esteem, and self-actualization. While basic needs are often externally driven, highly skilled professionals have generally satisfied these, and their motivation is more likely to be centered around esteem (recognition for their skills) and self-actualization (achieving their full potential). However, even at higher levels, situational factors like job security (safety need) can influence motivation.

Herzberg’s Two-Factor Theory (1959)

Herzberg distinguished between ‘hygiene factors’ (extrinsic – salary, working conditions, company policies) and ‘motivators’ (intrinsic – achievement, recognition, responsibility, growth). He argued that hygiene factors prevent dissatisfaction but don’t necessarily motivate, while motivators are essential for true job satisfaction and motivation. For skilled professionals, hygiene factors are often taken for granted, and motivators become paramount.

Self-Determination Theory (Deci & Ryan, 1985)

This theory emphasizes the importance of three psychological needs: autonomy, competence, and relatedness. Highly skilled professionals are often drawn to roles that offer autonomy (control over their work), opportunities to demonstrate competence (utilizing their skills), and a sense of relatedness (collaboration with peers). Situational factors that hinder these needs can demotivate even the most intrinsically motivated individuals.

Expectancy Theory (Vroom, 1964)

Expectancy theory posits that motivation is determined by an individual’s belief that effort will lead to performance (expectancy), performance will lead to rewards (instrumentality), and the rewards are valued (valence). For skilled professionals, high expectancy is often present due to their competence. However, if instrumentality is low (e.g., performance isn’t recognized or rewarded) or valence is low (e.g., the rewards offered aren’t valued), motivation will suffer.

Applying Theories to Highly Skilled Professionals

The motivation of highly skilled professionals is rarely solely intrinsic or extrinsic; it’s a complex interplay. While many are initially drawn to their fields by intrinsic interest and a desire for mastery, situational factors significantly influence their sustained motivation.

  • Challenging Work: Professionals need intellectually stimulating tasks that allow them to utilize their skills. Lack of challenge leads to boredom and demotivation.
  • Recognition and Appreciation: While not always the primary driver, recognition for their expertise is crucial for maintaining motivation.
  • Opportunities for Growth: Professionals want to continuously learn and develop their skills. Situational factors like access to training and mentorship are vital.
  • Work-Life Balance: Increasingly, professionals prioritize work-life balance. Situational factors like flexible work arrangements and supportive company policies play a role.
  • Organizational Culture: A culture that values innovation, collaboration, and employee well-being fosters intrinsic motivation.

Consider a software engineer passionate about coding (intrinsic motivation). However, if they are assigned repetitive tasks with no opportunity for creativity or innovation (poor situational factors), their motivation will likely decline. Conversely, a financial analyst primarily motivated by high bonuses (extrinsic motivation) might remain engaged even in less stimulating work, but their long-term commitment could be questionable.

Intrinsic Factors Extrinsic Factors
Passion for the work Salary and benefits
Desire for mastery Recognition and rewards
Intellectual stimulation Job security
Sense of purpose Promotional opportunities

Conclusion

In conclusion, the motivation of highly skilled professionals is a dynamic interplay between intrinsic drives and situational factors. While intrinsic motivation often initiates their engagement, sustained motivation relies heavily on a supportive environment that provides opportunities for growth, recognition, autonomy, and a sense of purpose. Organizations that understand and cater to both these aspects are more likely to attract, retain, and motivate top talent. Ignoring either dimension can lead to disengagement, decreased productivity, and ultimately, the loss of valuable expertise.

Answer Length

This is a comprehensive model answer for learning purposes and may exceed the word limit. In the exam, always adhere to the prescribed word count.

Additional Resources

Key Definitions

Flow State
A mental state in operation where a person performing an activity is fully immersed in a feeling of energized focus, full involvement, and enjoyment in the process of the activity. Often experienced by highly skilled professionals when challenged appropriately.
Psychological Empowerment
A construct reflecting an individual’s belief in their own competence and control over their work, contributing to intrinsic motivation and job satisfaction.

Key Statistics

According to a 2023 Gallup poll, 54% of US employees feel disengaged at work, highlighting the importance of understanding motivational factors.

Source: Gallup, State of the Global Workplace: 2023 Report

A study by Deloitte found that organizations with highly engaged employees are 21% more profitable. (Knowledge cutoff: 2023)

Source: Deloitte, Human Capital Trends Report (various years)

Examples

Google’s 20% Time

Google famously allowed employees to spend 20% of their time working on projects of their own choosing. This fostered intrinsic motivation and led to the development of products like Gmail and AdSense.

Frequently Asked Questions

Can extrinsic rewards undermine intrinsic motivation?

Yes, this is known as the "overjustification effect." If individuals are already intrinsically motivated, adding extrinsic rewards can sometimes decrease their intrinsic motivation, especially if the rewards are perceived as controlling.

Topics Covered

PsychologyEconomicsGovernanceMotivation TheoriesWorkplace PsychologyHuman Resources