UPSC MainsMANAGEMENT-PAPER-II202520 Marks
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Q11.

Project Management: PERT Analysis and Scheduling

3. (c) Quick Industries is considering a new computer system for accounting and inventory control. A computer vendor sent the following information about the system installation :

Activity Identification Activity description Immediate Predecessor Time (Days)
Most optimistic Most likely Most pessimistic
A Selection of Computer Model - 5 7 9
B Input/output System Design A 6 8 16
C Monitoring System Design A 5 9 13
D Computer Hardware Assembly B 16 21 26
E Development of main Programs B 11 19 27
F Input/output routines development C 9 10 17
G Database Creation E 5 9 13
H Installation of the system D, F 2 3 4
I Testing and Implementation G, H 7 8 9
  • (i) Draw the network diagram for this information. Identify the Critical Path and expected project completion time.
  • (ii) Calculate the probability that the project will be completed in 61 days.
  • (iii) When the company wants to be 95% sure that the system will be installed by a certain date, how many days prior to that should it start the work?

How to Approach

The question requires the application of PERT (Program Evaluation and Review Technique) for project management. The approach involves calculating expected activity times, drawing a network diagram, identifying the critical path, and determining project completion time. Subsequently, probability calculations for project completion within a specific timeframe and determining the start date for a desired completion probability will be performed using Z-scores and standard normal distribution tables.

Model Answer

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Introduction

Project management is a critical discipline for organizations like Quick Industries, ensuring the efficient and timely completion of complex undertakings such as the installation of a new computer system. Techniques like PERT (Program Evaluation and Review Technique) are indispensable tools for planning, scheduling, and controlling such projects, especially when activity durations are uncertain. By incorporating optimistic, most likely, and pessimistic time estimates, PERT provides a probabilistic framework to assess project completion times, identify critical activities, and manage associated risks, thereby facilitating informed decision-making and resource allocation.

Understanding PERT Calculations

PERT (Program Evaluation and Review Technique) is a project management tool used to schedule, organize, and coordinate tasks within a project. It is particularly useful for projects where the time required to complete individual activities is uncertain. The core of PERT involves estimating three time durations for each activity:

  • Most Optimistic Time (a): The shortest possible time in which an activity can be completed, assuming everything goes exceptionally well.
  • Most Likely Time (m): The most probable time required to complete an activity under normal conditions.
  • Most Pessimistic Time (b): The longest possible time an activity might take if unforeseen difficulties arise.

From these estimates, the expected time (Te) and variance (σ²) for each activity are calculated using the following formulas:

  • Expected Time (Te) = (a + 4m + b) / 6
  • Variance (σ²) = ((b - a) / 6)²

(i) Network Diagram, Critical Path, and Expected Project Completion Time

First, let's calculate the expected time (Te) and variance (σ²) for each activity:

Activity a m b Te = (a + 4m + b) / 6 Variance (σ²) = ((b - a) / 6)²
A 5 7 9 (5 + 4*7 + 9) / 6 = 42 / 6 = 7 ((9 - 5) / 6)² = (4 / 6)² = (2/3)² = 0.44
B 6 8 16 (6 + 4*8 + 16) / 6 = 54 / 6 = 9 ((16 - 6) / 6)² = (10 / 6)² = (5/3)² = 2.78
C 5 9 13 (5 + 4*9 + 13) / 6 = 54 / 6 = 9 ((13 - 5) / 6)² = (8 / 6)² = (4/3)² = 1.78
D 16 21 26 (16 + 4*21 + 26) / 6 = 126 / 6 = 21 ((26 - 16) / 6)² = (10 / 6)² = (5/3)² = 2.78
E 11 19 27 (11 + 4*19 + 27) / 6 = 114 / 6 = 19 ((27 - 11) / 6)² = (16 / 6)² = (8/3)² = 7.11
F 9 10 17 (9 + 4*10 + 17) / 6 = 66 / 6 = 11 ((17 - 9) / 6)² = (8 / 6)² = (4/3)² = 1.78
G 5 9 13 (5 + 4*9 + 13) / 6 = 54 / 6 = 9 ((13 - 5) / 6)² = (8 / 6)² = (4/3)² = 1.78
H 2 3 4 (2 + 4*3 + 4) / 6 = 18 / 6 = 3 ((4 - 2) / 6)² = (2 / 6)² = (1/3)² = 0.11
I 7 8 9 (7 + 4*8 + 9) / 6 = 48 / 6 = 8 ((9 - 7) / 6)² = (2 / 6)² = (1/3)² = 0.11

Network Diagram:

The network diagram illustrates the sequence of activities and their dependencies. Each node represents an event, and arrows represent activities.

Start --> A (7) --> B (9) --> D (21) --> H (3) --> I (8) --> End
          |          |                 /
          |          |                /
          |          --> E (19) --> G (9) --> I (8)
          |                           ^
          --> C (9) --> F (11) --------

Paths and their Durations:

We need to identify all possible paths from start to end and calculate their total expected durations:

  • Path 1: A-B-D-H-I
    • Duration = Te(A) + Te(B) + Te(D) + Te(H) + Te(I) = 7 + 9 + 21 + 3 + 8 = 48 days
    • Variance = Var(A) + Var(B) + Var(D) + Var(H) + Var(I) = 0.44 + 2.78 + 2.78 + 0.11 + 0.11 = 6.22
  • Path 2: A-B-E-G-I
    • Duration = Te(A) + Te(B) + Te(E) + Te(G) + Te(I) = 7 + 9 + 19 + 9 + 8 = 52 days
    • Variance = Var(A) + Var(B) + Var(E) + Var(G) + Var(I) = 0.44 + 2.78 + 7.11 + 1.78 + 0.11 = 12.22
  • Path 3: A-C-F-H-I
    • Duration = Te(A) + Te(C) + Te(F) + Te(H) + Te(I) = 7 + 9 + 11 + 3 + 8 = 38 days
    • Variance = Var(A) + Var(C) + Var(F) + Var(H) + Var(I) = 0.44 + 1.78 + 1.78 + 0.11 + 0.11 = 4.22

Critical Path and Expected Project Completion Time:

The Critical Path is the longest path through the network, determining the minimum time required to complete the project. From the calculations above:

  • Path 1: 48 days
  • Path 2: 52 days
  • Path 3: 38 days

The longest path is A-B-E-G-I with an expected duration of 52 days.

Therefore, the Critical Path is A-B-E-G-I, and the Expected Project Completion Time (Te_project) is 52 days.

The variance of the critical path (σ²_project) = 12.22

The standard deviation of the critical path (σ_project) = sqrt(12.22) ≈ 3.496 days.

(ii) Probability that the project will be completed in 61 days

To calculate this probability, we use the Z-score formula, assuming the project completion time follows a normal distribution:

Z = (Ts - Te_project) / σ_project

Where:

  • Ts = Target completion time = 61 days
  • Te_project = Expected project completion time = 52 days
  • σ_project = Standard deviation of the critical path = 3.496 days

Z = (61 - 52) / 3.496 = 9 / 3.496 ≈ 2.574

Now, we need to find the probability associated with a Z-score of 2.574 from the standard normal distribution table. (Using a standard Z-table or calculator, the cumulative probability for Z = 2.57 is approximately 0.9949 or 99.49%).

Therefore, the probability that the project will be completed in 61 days is approximately 99.49%.

(iii) When the company wants to be 95% sure that the system will be installed by a certain date, how many days prior to that should it start the work?

This question asks for the target completion time (Ts) such that there is a 95% probability of project completion. First, we need to find the Z-score corresponding to a 95% cumulative probability (0.95) from the standard normal distribution table. For a cumulative probability of 0.95, the Z-score is approximately 1.645.

Now, we use the Z-score formula rearranged to solve for Ts:

Ts = Te_project + Z * σ_project

Where:

  • Te_project = 52 days
  • Z = 1.645
  • σ_project = 3.496 days

Ts = 52 + 1.645 * 3.496

Ts = 52 + 5.751 ≈ 57.751 days

Rounding up to the next whole day to ensure 95% certainty, the project should be scheduled for approximately 58 days.

Therefore, to be 95% sure that the system will be installed by a certain date, Quick Industries should plan to start the work approximately 58 days prior to that desired completion date.

Conclusion

The application of PERT has enabled Quick Industries to gain valuable insights into their new computer system installation project. By identifying the critical path (A-B-E-G-I) with an expected completion time of 52 days, the company can effectively focus resources and monitoring efforts on these crucial activities. Furthermore, understanding the probabilistic nature of project completion allows for proactive risk management, demonstrated by the high probability of finishing within 61 days and the calculation of a 58-day schedule for 95% certainty, providing a robust framework for planning and execution.

Answer Length

This is a comprehensive model answer for learning purposes and may exceed the word limit. In the exam, always adhere to the prescribed word count.

Additional Resources

Key Definitions

Critical Path Method (CPM)
A project management technique used to identify tasks that are on the critical path, meaning that if these tasks are delayed, the entire project will be delayed. It focuses on deterministic time estimates.
Slack/Float
The amount of time an activity can be delayed without delaying the project's overall completion date. Activities on the critical path have zero slack.

Key Statistics

According to the Project Management Institute (PMI) "Pulse of the Profession" report (2023), 67% of projects meet their original budget and 60% meet their original schedule, highlighting the challenges in project planning and execution.

Source: Project Management Institute (PMI) Pulse of the Profession 2023

The global project management software market size was valued at USD 6.22 billion in 2022 and is projected to grow at a compound annual growth rate (CAGR) of 10.7% from 2023 to 2030, indicating increasing adoption of project management tools like those incorporating PERT/CPM.

Source: Grand View Research, 2023

Examples

Apollo Program and PERT

The PERT technique was famously developed and extensively used by the U.S. Navy for managing the Polaris missile project in the late 1950s. Its success led to its adoption in other large-scale, complex projects, including NASA's Apollo space program, where managing thousands of inter-dependent activities with uncertain durations was crucial for mission success.

Software Development Project Scheduling

In modern software development, agile methodologies are popular, but for larger, fixed-scope projects, PERT is still used, especially in the planning phase to estimate release dates. For instance, developing a new operating system or a major enterprise resource planning (ERP) system often involves numerous tasks with uncertain durations, making PERT a valuable tool for initial scheduling and risk assessment.

Frequently Asked Questions

What are the limitations of PERT?

Limitations include the subjective nature of time estimates (optimistic, most likely, pessimistic), the assumption of independent activity times (which may not always be true), and the assumption that activity durations follow a beta distribution and project completion time follows a normal distribution, which might not hold for all projects.

How does PERT differ from Gantt Charts?

Gantt charts are bar charts that illustrate a project schedule, showing the start and end dates of activities and their dependencies in a visual timeline. While useful for tracking, they typically don't explicitly incorporate probabilistic time estimates or identify critical paths with the same analytical depth as PERT, which focuses on the probabilistic duration analysis and critical path identification for complex projects.

Topics Covered

Project ManagementOperations ManagementPERT AnalysisCritical Path MethodProject SchedulingRisk Assessment